Dr. Rodney Look, Director of Emergency Medicine at Sonoma West Medical Center (SWMC), says what he loves best about Sebastopol is the vibrant sense of community. The town just moves to its own unique beat, says Dr. Look, an eight year resident of Sebastopol, whose three children are all in school here.
Dr. Look brings to SWMC an innovative concept he pioneered at St Helena Hospital Napa Valley, where his ‘No Wait ER’ rated in the Top 5% for overall patient care in a national survey conducted by NRC PICKER, ncrpicker.com, the national research corporation that measures what matters most to patients.
At SWMC, this award-winning model will enhance Emergency Department efficiency while improving care by direct triage of patients as they arrive at the ER. When every second counts, these new protocols minimize wait times and add comfort by moving patients quickly from the emergency room into an observation bed.
The results are clear to see in the average wait time from the point at which a patient enters the Emergency Room to being seen by a physician. At St. Helena, Dr. Look’s No Wait ER achieved an average of 4 minutes “door to doctor” time. Sonoma County hospitals (and California hospitals) typically average over 30 minutes in wait time to see a doctor.
With a board certified physician on staff 24/7 and direct access to a broad range of specialists, the SWMC Emergency Department is ready to handle everything from cuts and broken bones to life-threatening cardiac arrest and stroke.
Dr. Look says he’s found that improving the efficiency of his Emergency Department team makes for happier providers and more satisfied patients. At SWMC he aims to make our Emergency Department “the front door of community care,” which acts to improve the quality of life in his hometown.